a Medical informed consent
is essential to the physician's ability to diagnose and treat patients as well as the patient's right to accept or reject clinical evaluation, treatment, or both. Medical informed consent should be an exchange of ideas that buttresses the patient-physician relationship.
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How to Obtain Informed Consent
Healthcare laws and best practices have been changing rapidly over the last couple of decades. Patient rights are protected by complicated laws that, when not followed, can result in stiff penalties and criminal charges. It is more important than ever to gain a full understanding of how the law defines patient consent to treatment and the responsibilities of health care workers to properly obtain informed consent.
The Process
A patient’s consent to treatment is more than simply getting the patient to sign a form. It is a communication process between the patient and all healthcare providers involved. In many cases there are several care providers involved with the patient’s care, including nurses, physician assistants, technicians, and physicians. Each of the care providers will likely take part in the discussion with the patient at some point, but the physician who is providing the treatment holds full responsibility for properly obtaining consent. If the patient is unable to understand and make decisions, there will be decision makers involved in the communication process, also.
A patient’s consent to treatment is more than simply getting the patient to sign a form. It is a communication process between the patient and all healthcare providers involved. In many cases there are several care providers involved with the patient’s care, including nurses, physician assistants, technicians, and physicians. Each of the care providers will likely take part in the discussion with the patient at some point, but the physician who is providing the treatment holds full responsibility for properly obtaining consent. If the patient is unable to understand and make decisions, there will be decision makers involved in the communication process, also.
The process for obtaining consent requires of a two-way conversation between the care provider and the patient or representative. This conversation is an opportunity to clarify medical history and identify concerns, as well as inform the patient on procedures. The patient and physician should discuss any factors that may cause the patient to refuse or the physician to reconsider treatment options. Once there is a full understanding and agreement between the patient and physician, the consent can be put into writing on a form or in the patient’s electronic medical record.
Core Elements
Laws and best practices for obtaining consent vary slightly from state to state, but they all include a 2-way conversation between the patient and care provider. The conversation should contain these essential core elements. Those elements include:
Laws and best practices for obtaining consent vary slightly from state to state, but they all include a 2-way conversation between the patient and care provider. The conversation should contain these essential core elements. Those elements include:
- Description of the reason for treatment;
- Explanation of the test or treatment;
- Explanation of possible benefits and risks;
- Description of alternative treatments with their benefits and risks;
- Description of consequences if treatment is declined.
Along with these core elements for discussion, the physician must also obtain:
- A full medical history on the patient to avoid ordering tests that can harm the patient or duplication of tests.
- The patient’s full medication list, including over-the-counter, vitamins, and homeopathic remedies to avoid contraindications.
- Current social or economic status of the patient to gain a full understanding of the financial stress, personal constraints, and other factors that may affect their decision to consent or decline treatment.
The physician presiding over the patient’s test or treatment is responsible for ensuring that each element is covered during the discussion with the patient or representative.
The Art of Communication
The communication process will vary from patient to patient. Each individual has a different set of circumstances that will affect their ability to make an informed decision. The consent process should address the needs of the patient. Providers must take into consideration all of the aspects of the patient’s life and the best way to communicate with them.
The communication process will vary from patient to patient. Each individual has a different set of circumstances that will affect their ability to make an informed decision. The consent process should address the needs of the patient. Providers must take into consideration all of the aspects of the patient’s life and the best way to communicate with them.
Decision Making Tools: Tools may be used, including brochures, videos, websites, or other learning aids, to educate the patient. This is often a good way to communicate details about the treatment, the benefits, and the risks. Carefully gauge the patient’s abilities and personality before choosing a learning tool to avoid insulting the patient’s intelligence or confusing the patient with the wrong tools.
The “One Voice” Approach: Use caution when more than one care provider is involved. Patients often assume that one provider has given all information to the other providers. Typically, this is not the case. When several providers are involved, there is opportunity for misunderstanding by the patient and miscommunication between providers. The “One Voice” approach simplifies the conversation by assigning one person to deliver the information and ask the questions. Usually, the physician in charge is the best person to conduct the entire consent communication.
Keep it Simple: While speaking with the patient, use understandable language that is not condescending. Avoid medical jargon. Ask questions during the conversation to assess the patient’s comprehension of what was just said. Provide other sources of information for the patient to research on their own, such as a book, brochure, website, or video. Remain available to answer questions after the initial conversation.
Informed consent is not a signed piece of paper. It is the process of obtaining an agreement that is the result of a discussion that includes an exchange of information. The discussion must be specific to the patient and the process of obtaining consent must directly address the needs of the patient. Healthcare providers have a legal and ethical duty to follow the process of obtaining consent without leaving out any of the core elements. Every patient has the right to consent or decline treatment after they have been properly informed.
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Informed consent for clinical treatment
This article has been cited by other articles in PMC.
Although informed consent for clinical treatment has become a vital part of contemporary medical practice, it means different things in different contexts (Figure 1), is variably practised and rarely achieves the theoretical ideal. In this review, we focus on the clinical practice of informed consent. We first describe what we know about informed consent: what it is, where it came from and what purposes it serves. We then describe several limitations that complicate the practice of informed consent. Finally, we make several practical suggestions as to how clinicians might optimally approach the informed consent process.
A summary of the evidence used in this review is available in Box 1.1 Although we had hoped to identify high-quality studies that would provide a strong quantitative base of evidence for recommendations around informed consent, much of the quantitative literature on this topic is descriptive in nature. Informed consent is primarily a legal and ethical concept; although often informed by data, the standards of scholarship in law and ethics focus on the strength of analytical argument rather than the weight of empirical data. Therefore, we sought to synthesize the available knowledge on this subject, referencing empirical data when possible, summarizing relevant arguments that are particularly prevalent, persuasive or insightful.
What is the purpose of informed consent?
Informed consent has become the primary paradigm for protecting the legal rights of patients and guiding the ethical practice of medicine. It may be used for different purposes in different contexts: legal, ethical or administrative (Figure 1). Although these purposes overlap, they are not identical, thus leading to different standards and criteria for what constitutes “adequate” informed consent.
Legal
Although the concept of consent is rooted in ancient legal and philosophical precepts, the modern legal precedent for “simple” consent was written in 1914, establishing a patient’s “right to determine what shall be done with his body.”2 The further obligation for physicians to disclose details about treatment in a process of informed consent did not emerge until the 1950s,3 when courts first required physicians to disclose information customarily disclosed by experienced clinicians (e.g., the reasonable physician standard). It was not until 1975 that American courts articulated the reasonable person standard, which required that physicians disclose the information that a “reasonable person” would want to know in a similar situation.4 Regardless of the standard used, informed consent is further predicated on the patient’s or surrogate’s capacity to make decisions — not only should the decision-maker understand the relevant information, he or she should also be able to appreciate the information’s importance and use it to weigh treatment options in light of their values.5
Legally, simple consent protects patients against assault and battery in the form of unwanted medical interventions. The higher standard of informed consent further safeguards patients’ rights to autonomy, self-determination and inviolability. However, the legal standards that apply to obtaining informed consent vary across jurisdictions, and their interpretation continues to evolve. Some jurisdictions use the reasonable person standard, whereas others continue to use the older standard of the reasonable physician. Therefore, it is important for clinicians to determine the precise standard used in their jurisdiction and to adapt their practice accordingly. The Canadian Medical Protective Association provides detailed information on Canadian standards (www.cmpa-acpm.ca). Even when the standard is clear, interpretation is required to apply the standard to a particular case; thus, most litigation regarding informed consent focuses on precisely what information satisfies the applicable standard.6 Fortunately, in most cases, legal interpretation is pragmatic; evidence of a good-faith effort to inform is usually found to be adequate.
Ethical
The ethical purpose of informed consent is somewhat more abstract and ideological, seeking to respect patient autonomy by ensuring that treatment is directed toward the ends desired and is chosen by the patient. In this context, informed consent is intended to shift the ethical paradigm for decision-making away from physician-centred models to more patient-centred approaches. The ethics literature regarding informed consent also emphasizes that it is not an event, but a process that precedes the “signing” of the document and continues for as long as the choice remains relevant. Thus, the consent to undergo dialysis or continue with chemotherapy is continually re-evaluated (and may change). The consent form should not be confused with the consent process; the form merely documents that the process has occurred. Importantly, other parts of the patient record (e.g., clinic and/or operative notes) should corroborate details of the process.
Administrative
For the sake of compliance, the informed consent document serves the administrative purpose of a systems-level check to ensure that a consent process has occurred. Patients simply do not advance to the operating room, for example, without a signed consent form. Unfortunately, pressures for efficient workflow may shift the focus of the informed consent process from robust conversation to the mere requirement of getting a signature.
Although legal and ethical debate persists, most stakeholders in the informed consent process agree on at least four basic elements for discussions of informed consent: the decision-maker (i.e., the patient or a surrogate) should have the capacity to make decisions; the physician should disclose sufficient details for the decision-maker to make an informed choice; the decision-maker should show his or her understanding of the disclosed information; and the decision-maker should freely authorize the treatment plan.
In current clinical practice, these four elements translate into five components that should be included in a discussion seeking to obtain informed consent: the diagnosis, the proposed treatment, the attendant risks and benefits of the treatment, alternative treatments and their risks and benefits, and the risks and benefits of declining treatment.7
What factors affect obtaining informed consent?
The practice of informed consent is complicated by several well-documented limitations. These constraints include patient comprehension, patient use of disclosed information, patient autonomy, the demands placed on health care providers and how well physicians meet the minimal standards for disclosure.
Patient comprehension
Data repeatedly show that patients remember little of the information disclosed during the informed consent process8–11 and that their level of comprehension is often overestimated.12,13 Comprehension is related to factors such as patient age,10,14 education,9,14,15 intelligence,10 cognitive function,10 locus of control10 and anxiety.9 Not surprisingly, the measure also relates to the instrument used to assess comprehension,16–18 as well as to the topics covered by the questions asked.14,16–18 Furthermore, patient comprehension and recall deteriorate as time between consent and testing of the patient’s understanding increases.9,10,16,17
Patients’ use of disclosed information
The theory behind informed consent presumes that patients will use the information disclosed in autonomous and rational ways. Unfortunately, this presumption is not always fulfilled in practice. Although patients are uniformly interested in learning about proposed surgical procedures,19–22 the detail desired varies from patient to patient.19,21–26 Some patients’ preferences for information focus less on decision-making and more on setting realistic expectations for their upcoming surgery.27–29 Furthermore, although some patients make decisions in a linear, rational fashion, considering specific risks and benefits, other patients base their decisions on intuition or instinct (“I don’t care what you tell me, Doc, the cancer has to come out”).29–33 Still others may base their decisions on something other than risks and benefits (e.g., the hospital’s reputation or patients’ subjective assessments of surgeons’ commitment to “care” for them).34,35
Even when patients do deliberate over their decisions, the social forces inherent to the health care system can undermine the effectiveness of informed consent. In a qualitative study involving women consenting to gynecological procedures, several patients described feeling compelled to sign the consent form despite their firm preference not to do so.36,37 This finding is supported by related survey data showing that 30% of women (220/732) consenting to surgery did not think they had a choice about signing the consent form,38 and that most of the women (88% [642/732]) perceived the form as “just another piece of paper” that satisfied administrative and legal requirements.39
Patient autonomy
Another assumption of informed consent is that patients exercise their autonomy independently. However, qualitative and quantitative data from Canada and the United States suggest that many patients prefer to delegate or defer their decisions to others,40,41 or that they prefer to make decisions collaboratively within their support systems.42,43 For example, Degner and coauthors found that 57%–59% of patients with cancer from sample populations in Manitoba consistently preferred to delegate all or some of their medical decisions to other people.40,41 Furthermore, when patients were asked what was most important about the informed consent process, their responses focused less on decision-making and more on building the trust needed to allow them to make a “leap of faith” to a surgeon’s care.34,35 For this reason, critics contend that rather than protecting patients’ rights to make decisions as they see fit, informed consent paradoxically mandates that patients make decisions and exercise autonomy in a manner that may be contrary to their preferences and foreign to their experiences.29,44
Demands on providers
A rigorous informed consent process is difficult and takes time from busy clinical schedules. Such time commitments are rarely recognized or rewarded by health care administrators. A recent study measured the time required for providers to obtain informed consent for elective surgery when using an electronic form.45 In that study, the mean time taken by the provider was 10.9 minutes, with a large standard deviation (22 min).45 Studies involving orthopedic and vascular surgeons showed similar results — the average time needed to obtain consent for orthopedic procedures was 16.1 (range 3–76) minutes;46 the average was 12.1 (range 5–20)47 minutes for a carotid endarterectomy. These measurements very likely underestimate the true time commitment involved, because they only included the time spent discussing the form. Additional time required for any discussions that the patient may have had with his or her primary care provider before the surgical referral, or with the nurses, midlevel providers or the surgeon in the surgical outpatient area before completing the formal documentation, was not included.
Informed consent also demands maturity and self-awareness on the provider’s part to resist the temptation to abandon (or subconsciously subvert) the difficult task of shared decision-making.48 For example, a study involving urologists and radiation oncologists showed the unconscious bias of each discipline to its own mode of treatment for a hypothetical case of localized prostate cancer, even though the evidence favoured watchful waiting.49 Vigilance is required to manage the subtle ways clinicians favour some treatments over others. However, it is impossible to remove all bias. Physicians must use their clinical experience to make specific recommendations while ensuring that the grounds for these recommendations are as transparent as possible. In the end, shared decision-making ultimately depends on the clinician’s ability to discern the degree to which patients can and want to be involved. Although informed consent procedures can assist in this process, they ultimately depend on prudent clinical judgment.
Physicians meeting minimal standards
Research suggests that physicians rarely meet even minimal standards of disclosure for the purposes of obtaining informed consent.50–54 For example, Braddock and colleagues51 looked at 1057 physician–patient encounters involving 59 primary care physicians and 65 general or orthopedic surgeons. Only 9% of the 2553 clinical decisions made during these encounters met the criteria for completely informed decision-making.
Despite the consensus that informed consent should pervade medical practice, the evidence shows that physicians and patients rarely achieve the theoretical ideal. Indeed, qualitative research suggests that patients and physicians view the consent process primarily as a tool for building trust rather than as a technique for decision-making.34,35 However, a discussion with the goal of building trust would not necessarily look the same as a discussion with the goal of decision-making.
How can obtaining informed consent be improved?
The law and ethics of informed consent both reflect and enforce the move from physician-centred to patient-centred decision-making. However, there is increasing recognition that the pendulum may have swung too far, such that some approaches to informed consent go beyond respecting patients’ self-determination to mandating that they exercise their autonomy in a very particular way.29
To address this concern, there is a growing focus on a shared process of decision-making — a process that emphasizes the critical importance of patient input while recognizing that it should be tailored to each patient’s ability for and interest in participation, and that the physician’s contribution to the decision is important and deserving of its own respect.55 To the extent that medical treatment is a partnership between patient and clinician, the moral responsibility for decisions is carried by both partners. Neither partner should dominate the decision, nor should either partner be disenfranchised from their prerogative and privilege to participate as a moral agent in the decision. Support for this paradigm shift was recently articulated by an international consensus panel in the “Salzburg statement on shared decision making” (Appendix 1, available at www.cmaj.ca/lookup/suppl/doi:10.1503/cmaj.112120/-/DC1.), which calls on clinicians, patients and policy-makers to change their practices, expectations and laws to more thoroughly share the responsibility for decision-making between clinician and patient.56
Another approach argues that informed consent pertains primarily to those decisions that involve choices about the goals of medical treatment. Although this approach has not been tested empirically, Joffe and Truog57 suggest that overly rigid interpretations of informed consent confuse and conflate two separate roles of physicians. Joffe and Truog affirm the importance of eliciting patients’ values, primarily to allow the physician and patient to reach agreement about the goals of medical care. Having agreed on the goals of care, the physician, as the patient’s fiduciary agent, is then free to make decisions about the technical means by which these goals are most effectively achieved.57 In our own practice, establishing a clear consensus regarding the intended goals of treatment is certainly one of the most important steps in the informed consent process.
How can informed consent be implemented in practice?
A thorough practice of informed consent is complex, requiring flexibility to address its multiple goals. These goals include the legal goal of protecting patients’ rights, the ethical goal of supporting autonomous decision-making, the administrative goal of providing efficient health care and the interpersonal goal of building the trust needed to proceed with therapeutic interventions. The responsibility of clinicians is even greater given the substantial limitations to informed consent. As noted previously, there is little high-quality (i.e., level 1) evidence to guide practice. For this reason, we offer the following comments to support physicians’ attempts to meet the ethical and legal ideals of informed consent. Our suggestions are grounded in the interdisciplinary literature reviewed here, as well as in our own clinical experience practising general surgery and internal medicine.
Involve patients in decision-making
The best way to meet the legal requirements of informed consent is to develop a consistent practice of involving patients in decisions, even if that involvement may occasionally be limited (Box 2).1,6,45,58–61As with any aspect of medical practice, a systematic approach is important. Clinicians can develop a system to ensure that the discussion is not limited to the disclosure of risks, but also includes relevant details about the expected benefits, possible alternatives, and what to anticipate before and after the procedure. Furthermore, clinicians can ensure that the patient or surrogate has the capacity to make decisions, and that the choice is being made voluntarily without undue influence.
Failure to obtain informed consent can lead to legal action. That said, prosecution is rarely successful when there is evidence that the clinician has made a good-faith effort to inform the patient. Furthermore, given that the risk of litigation often depends on patient dissatisfaction due to lack of communication or rapport with the physician,62 strong practices for informed consent may actually prevent such suits from being filed. Preliminary evidence suggests that primary care physicians who routinely check their patients’ understanding as part of the informed consent process are at reduced risk for law suits.63
Encourage and check patient comprehension
Strategies for improving patients’ comprehension of the relevant risks, benefits and alternatives include decision-making worksheets,64 standardized and more readable consent forms,23,65,66 educational curricula,55,67,68 multimedia decision aids,69,70 extended discussions71–74 and test/feedback techniques.45,58,75 Although the Cochrane database identifies more than 200 decision aids and reviews 34 randomized controlled trials designed to improve patient comprehension, the results are mixed.59 A recent systematic review1 identified 44 intervention trials designed to improve patient comprehension during informed consent. Although these interventions generally succeeded in this goal, they focused primarily on procedure-related risks, neglecting relevant alternatives, benefits or general knowledge about the procedure. Only 6 of the 44 trials assessed all four elements of patient comprehension.
Preliminary efforts have been made to incorporate patient-specific risk calculators into procedure-specific consent forms.76,77 It is unclear whether such instruments will change patient decisions or experiences. Although the development of such tools requires a substantial investment of time, often beyond the reach of many physicians, the simple practice of asking patients to repeat what they heard the clinician say can help evaluate a patients’ understanding; this practice has improved patient comprehension in several studies.45,58,75
Establish goals of care
It is critically important to establish the goals of care and prioritize them in the context of the patient’s other life goals. For common procedures, this may require little clarification, but more explicit discussion will be needed as decisions become more complex. Indeed, effective communication about goals does not necessarily come naturally; some clinicians are better at the informed consent process than others. Whenever possible, one should take the opportunity to observe and learn from master clinicians as they engage patients in discussions concerning informed consent.
No treatment is free of risk. Given patients’ expectations, it is essential for physicians to emphasize the uncertainty inherent to all medical interventions. Much of the consent process should be directed at establishing reasonable expectations for a treatment’s outcome. The language of medicine may impede this goal when terms such as “knee replacement” or “oncological response” seem to promise something more perfect than physicians intend.
Document the process
Clinicians should document the content of these discussions to provide evidence of their good-faith efforts. However, given the diversity of purposes served by the informed consent process, appropriate documentation may require more than one technique. The standardized form best suited for documenting administrative compliance may not be ideally suited for documenting the goals of care or the type of discussion that builds trust. Thus, it may be necessary to use multiple diverse tools to support and document a robust informed consent process.
For particularly complex decisions (e.g., managing breast cancer), Sepucha and colleagues have developed decision aids that seek to define the hierarchy of values each patient considers relevant to a specific decision.60,61 Having determined and prioritized those values, the decision aid can assist patients in choosing the therapeutic course (e.g., breast conservation v. prophylactic bilateral mastectomy) that most likely achieves the patient’s stated values (e.g., minimally invasive therapy with improved cosmesis v. maximal risk reduction).60,61 Similar approaches have been developed for benign prostatic hypertrophy,78and work is in progress to create such tools for joint replacement and heart disease.61 Although such an approach is not particularly efficient for meeting the legal and bureaucratic imperatives of informed consent, it is one of the best tools for supporting the ethical ideal of informed consent. However, the investment required to develop these tools may not be warranted for less complex decisions such as excising melanoma or repairing inguinal hernias.
One way to clearly document the informed consent discussion is to develop written materials that contain information relevant to the specific procedure. This documentation could take the form of booklets, pamphlets or procedure-specific consent forms, many of which have been developed by individual clinicians, practices and hospitals. Such resources are perhaps best suited for fulfilling the administrative and legal requirements of informed consent.
There are commercially available products that can support clinicians and patients in the informed consent process. These may provide procedure-specific consent forms and educational materials for patients for medical and surgical specialties, or support their generation locally. Increasingly, Web- or computer-based resources are available, which may be printed or uploaded to an electronic medical record.
Two recent studies have shown that a computer-based consent tool improved patients’ comprehension of procedure-specific risks, benefits and alternatives from 50% to 60%,72 with a dose–response suggesting that comprehension improves as more time (up to 15 min) is spent with the resource.58 Another tool, which is accessed online, improved patient satisfaction and self-rated comprehension for gastric bypass, total knee arthroscopy and colonoscopy.76 When compared with written consent forms, the online tool objectively improved patient comprehension of procedure-specific risk, benefits and alternatives for diagnostic esophagogastroscopy.77 However, as with other enhancements, only 33% of participants using this tool achieved “adequate” informed consent as defined by researchers, reinforcing ongoing uncertainty about the criteria available for assessing the adequacy of informed consent.
Audiovisual and multimedia resources that teach patients about specific procedures or decisions offer another approach for enhancing informed consent. Although such tools can provide substantive evidence of the effort to inform patients, their focus is often less on documentation than on patient education. A review by Schenker and coworkers describes 15 audiovisual tools, of which 11 improved patient comprehension.1Unfortunately, substantial investments of time and money were required to develop these tools.
Conclusion
Having emerged from multiple disciplines, research concerning informed consent does not afford sufficient clarity or consensus regarding the purposes this process serves or the standards by which it should be judged. Our pragmatic suggestions aim to facilitate — and document — a good-faith effort to involve patients in medical decisions to whatever degree they are interested and able. Such practice complies with the ethical spirit of informed consent and should minimize legal conflict by fostering a deep and nuanced respect for patients.
Key points
- Informed consent means different things in different contexts, is variably practised and rarely achieves the theoretical ideal.
- Simple consent entails that a patient (or surrogate) with decision-making capacity freely authorizes a treatment plan aimed at a mutually acknowledged treatment goal.
- The authorization is “informed” when the physician discloses and the patient understands the diagnosis, the relevant options for treatment (including no treatment) and any respective risks and benefits.
- The informed consent process should be documented thoroughly, using an electronic medical record, procedure-specific consent forms, patient education materials and other options whenever possible.
Acknowledgements
The authors thank Dr. Theresa O’Lonergan for her contributions to Figure 1, in that she presented the idea of intersecting circles of the ethical, legal and administrative purposes of informed consent. Daniel Hall is supported by the US Department of Veterans Affairs, Veterans Health Administration, Office of Research and Development, Health Services Research and Development (CDA 08-281). The opinions expressed in this review are those of the authors and do not necessarily reflect the position of the Department of Veterans Affairs or the United States government.
Footnotes
Competing interests: Aaron Fink became a consultant for Dialog Medical after this review was commissioned from and written by the authors. No other competing interests were declared.
This article has been peer reviewed.
Contributors: All of the authors made substantial contributions to the conception and design of this review, and the acquisition, analysis and interpretation of the data. All of the authors helped draft the article, revised it critically for important intellectual content and approved the final version submitted for publication.
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